Conflict Resolution / Management 1-Day Seminar
As sure as you are reading this right now, you will have conflict in your professional life. Once that fact is understood, the question is: “Why not learn how to deal with it effectively?”
Conflict in the business setting, whether it’s between an employee and a client or between two employees can be disturbing to not just the people involved, but to those around them as well. Unsolved conflict leads to poor work, ineffective teams, complacency, frustration, and poor morale. With all this at stake it’s only reasonable we learn how to handle conflict in an efficient and effective manner. It’s simply good business.
This seminar brings into sharp relief the causes for conflict and strategies of how to resolve it and in many cases, prevent it. In addition this course also goes into which emotions and personalities play major roles in conflict management and resolution.
This seminar covers:
Basics of Conflict
- Definition
- Causes of conflict
- Why we don’t like it
- You are dealing with People, not things
- Conflict isn’t always bad
Emotions
Understanding the emotions involved
- Empathy
- Fear
- Trust
- Anger
Situations that cause Conflict
- Misunderstanding
- Being wrong
- Annual Evaluations
- Counseling / Feedback
- Work not completed
- Gossip
- Objectives
- Methodology
Personalities Count
- Types of personalities
- Types of Conflict Management styles
- Changing their personalities
- Differences between men and women
Resolving Conflict
- Communication
- Thinking Win-Win
- Being objective
- It’s not the symptoms…
- Emotions in check
- Don’t judge
- Agree
- Make a plan
- Set a future meeting
Mistakes in solving Conflict
- Ignoring it
- Not being prepared
- No skills
- Intimidation
- Emotional
- Talking too much – not listening
- Arguing
Managing Conflict
- Being positive
- Be proactive
- Know your people
- It’s not about you!
- Transparent
- Consistent
- Two employees not playing well together
And then, there is…You
- What is the big deal?
- Combating stress
- Managing stress
- Work/Life balance
This is an interactive seminar that gets its power from the attendees who bring up their own particular issues with people that work for them or around them. The topics we present are thoroughly taught, but we always hear from our audience on specific areas of interest and we welcome their input.
For a printable pdf of this course, click on “Conflict Resolution and Management” below.