Informal Leadership (1-Day Seminar)
Leadership is not restricted to those men and women in the corner office with lofty titles. It is often a quality or characteristic of people below the supervisor or manger level. This course is for employees below the supervisory level who deal with situations requiring leadership characteristics in order to improve productivity and efficiency and benefit the organization. This course includes:
Leadership
- Definition of leadership
- Leadership characteristics
- Peer praise
- 4 traits you should copy from your boss
Communication:
- What is good communication?
- The benefits of good communication
- How to communicate clearly verbally
- How to communicate clearly when writing
- How to listen effectively
Unproductive People & Difficult Conversations
- Why unproductive behavior happens
- Feedback to an equal
- When Poor Behavior is evident
- Illegal actions
Conflict Management
- How conflict starts
- Covey called it, “Win/Win”
- Anger management – yours
- Anger management – theirs
- Why being assertive is best
- Facing conflict head-on
Getting Things Done
- Prioritizing
- Scheduling
- Handling interruptions
- Being able to find your own material and resources
- Procrastination
- Mobile Electronic Devices in the way
Stress
- Definition
- Symptoms
- Causes
- Consequences of stress
- 13 ways to control it
- What to do if you can’t
Work / Life Balance
- Why it’s important
- How do you distribute your energy, strength, & passion?
- Recognizing your two “Life Generators”
- You can “walk the talk” or just talk, but you decide
- How to create “balance”
- This goes through retirement
- It’s more important than you know
This course is a great pre-cursor for those who “might” be being considered for leadership positions or for those who are “Team Leads” right now. It’s a course that everyone can learn from.